Refund & Returns Policy

1. Offline Desktop Licenses

• Pre-Activation Cooling Off: If you purchase a Trado Billing Offline Desktop license and have NOT yet generated an activation key for your machine hardware ID, you are eligible for a 100% full refund within seven (7) days of the purchase date.

• Post-Activation Policy: Because our offline license generates a cryptographically signed key that grants permanent local functionality to your specific computer without online verification, activated licenses are generally non-refundable once issued.

2. Hardware Repair or Motherboard Replacement

If your computer experiences a documented motherboard failure, power surge damage, or major component replacement, you do NOT need to buy a new license. Contact our support team with your repair invoice or hardware change verification, and our team will issue an audited replacement key for your repaired computer.

3. Cloud Subscriptions

Recurring cloud synchronization subscriptions can be cancelled at any time before the next billing cycle. Fees paid for current active billing months are non-refundable once service has been provisioned.

4. How to Request a Refund

To request a refund for an unactivated purchase, please email with your order number and registered mobile number. Approved refunds are processed back to the original payment source within 5 to 7 business days.