Account & Data Deletion

1. Deletion Overview

In full compliance with Google Play Data Safety requirements and Indian Information Technology regulations, Trado Billing provides two easy ways for users to request the permanent deletion of their account and associated data:

2. Submit Account & Data Deletion Request

Use this form if you cannot log into your account or if you have already uninstalled the application.

Full Name *

Registered Mobile Number *

Registered Email (Optional)

Account Role Shop Owner / Administrator Staff Cashier / Operator Trial / Inquirer

Reason for Deletion (Optional)

I confirm that I am the account holder or authorized representative requesting permanent deletion of this Trado Billing account and associated cloud data.

Submit Deletion Request

3. Data Deletion Scope & Retention Disclosures

3.1 Types of Data Deleted

When your deletion request is processed, we permanently delete:

• Account Profile: Name, registered mobile phone number, email address, password hashes, and staff profiles.
• Authentication Sessions: Active JWT refresh tokens, device authorization tokens, and cloud sync session records.
• Device Bindings: Hardware machine fingerprints, registered terminal IDs (D001, D002, etc.), and push notification endpoints.
• Cloud Data Backups: Centralized cloud sync records, operational cache, and cloud snapshots associated with your account.

3.2 Types of Data Retained & Retention Period

Certain limited records cannot be deleted immediately due to mandatory statutory, legal, and financial auditing compliance:

• Statutory Invoices & Financial Records: Under the Indian Companies Act and the Central Goods and Services Tax (CGST) Act, 2017, commercial transaction invoices and tax registers must be preserved for statutory audit periods (up to 8 years) where applicable.
• Payment & License Records: Records of paid software license subscriptions, invoice transaction IDs, and GST receipts are retained for financial accounting and tax compliance.
• Security & Abuse Prevention Logs: Cryptographic audit hashes and fraud-prevention flags may be retained for up to 90 days before permanent erasure.

3.3 Offline Desktop Edition Data

For users of the Trado Billing Offline Desktop edition, your day-to-day accounting records are stored in an encrypted SQLite database on your computer's local hard drive. Deleting your cloud account removes your ability to synchronize data with mobile devices or access cloud features, but does not wipe files on your physical PC. You retain complete control over your local files and can delete them directly from your computer at any time.

3.4 Support & Grievance Contact

For questions regarding this policy or to follow up on a deletion request: